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Thankful AI
AI agent for customer service
Thankful AI is a customer service automation platform that uses artificial intelligence to handle repetitive inbound queries across email, chat, SMS, and in-app channels. Working within your existing helpdesk, Thankful's AI agent can deflect up to half of inbound support volume while its Agent Assist feature provides real-time guidance to human agents, making them significantly more efficient.
Key Capabilities
Thankful offers an AI agent that works within existing helpdesk platforms to automatically resolve common customer queries across email, chat, SMS, and in-app channels. Agent Assist surfaces important information like customer lifetime value, standard operating procedures, workflows, and suggested responses in real-time, reportedly making agents 33% more efficient. The platform delivers human-like service experiences at machine speed.
Who Should Use Thankful AI
Thankful AI is designed for mid-to-large businesses with high volumes of repetitive customer inquiries who want to automate without replacing their existing helpdesk. It is particularly valuable for ecommerce and DTC brands that need to handle large volumes of routine questions about orders, shipping, and returns.
Getting Started
Getting started involves contacting Thankful's sales team for a demo and custom implementation plan. The platform integrates directly into your existing helpdesk, so there is no need to switch systems. Note that Thankful was acquired by Gladly, so prospective customers should visit thankful.ai or gladly.ai for the latest information.
Pricing & Accessibility: Thankful AI uses custom enterprise pricing. The platform does not publish standard pricing tiers, and prospective customers need to contact the sales team for a tailored quote based on their support volume and requirements.
Why Consider Thankful AI: Thankful stands out by working within your existing helpdesk rather than replacing it, offering both autonomous resolution for routine queries and real-time agent assistance that boosts human agent efficiency by 33%. Its focus on seamless integration minimizes disruption to established workflows.
Pros
- Works within existing helpdesk platforms without requiring system changes
- Agent Assist boosts human agent efficiency by 33%
- Can deflect up to 50% of inbound support queries
- Supports multiple channels including email, chat, SMS, and in-app
Cons
- No publicly available pricing information
- Acquired by Gladly, so future direction may shift
- Limited public information about current feature set and updates
Who is this for?
Customer support automation, email ticket deflection, agent productivity enhancement, ecommerce order inquiries, routine query resolution, helpdesk augmentation
Frequently Asked Questions about Thankful AI
How does Thankful AI integrate with existing helpdesks?
Thankful's AI agent works directly within your existing helpdesk platform, such as Zendesk or Gorgias. It processes and resolves incoming tickets without requiring you to switch systems, making implementation minimally disruptive to your existing workflows.
What happened to Thankful AI?
Thankful AI was acquired by Gladly, an AI customer service platform. The Thankful technology continues to be available, but prospective customers should check thankful.ai or gladly.ai for the most current information on features and pricing.
What types of queries can Thankful AI handle?
Thankful AI handles repetitive, routine customer queries across email, chat, SMS, and in-app channels. Common use cases include order status inquiries, shipping questions, returns processing, and FAQ-type questions that follow predictable patterns.
Pricing
enterprise
Custom quote
Details
APIYes
Open SourceNo
CollaborationYes
LanguagesMultiple languages
Learning CurveMedium
Integrations
ZendeskGorgiasGladlyand other major helpdesk platforms
