Sprinklr Service

Sprinklr Service is an enterprise-grade, cloud-native unified customer service platform powered by AI that enables seamless customer and agent experiences across 30+ digital, social, and voice channels. Part of the broader Sprinklr unified CX platform, it combines AI-powered query management, autonomous AI agents, agent assistance, and comprehensive analytics in a single solution designed for large organizations.

Key Capabilities

Sprinklr Service features AI-powered query classification by intent, urgency, and sentiment with auto-prioritization, AI Agents that handle routine tasks and FAQs in your brand voice, agent assistance with AI-driven resolution suggestions, case summarization, and reply suggestions, comprehensive analytics for trend identification, sentiment analysis, and agent effectiveness measurement, support across 30+ digital, social, and voice channels, and real-time actionable insights at scale.

Who Should Use Sprinklr Service

Sprinklr Service is designed for large enterprises and global organizations that need a unified platform for managing customer service across dozens of channels at scale. It is particularly suited for brands with complex, multi-team customer service operations that require enterprise-grade security, compliance, and analytics.

Getting Started

Contact Sprinklr's sales team for a demo and custom implementation plan. A self-serve option is available at $249/seat/month, or work with sales for a custom CCaaS solution. A free trial is available to explore the platform before committing.

Pricing & Accessibility: Sprinklr Service offers a self-serve solution at $249/seat/month and a custom CCaaS solution with enterprise pricing. The platform follows a custom pricing model designed for large organizations with complex needs. A free trial is available. Pricing is significantly higher than most customer service tools due to its enterprise scope.

Why Consider Sprinklr Service: Sprinklr Service is one of the few platforms that truly unifies 30+ channels into a single AI-powered workspace for large enterprises. Its combination of AI query classification, autonomous agents, agent assistance, and enterprise analytics makes it a comprehensive solution for organizations that need to manage customer service at global scale.