NICE CXone

NICE CXone (now CXone Mpower) is an AI-first customer experience platform that orchestrates human and AI agents to automate service, augment work, and accelerate smarter experiences across every point of engagement. The platform combines contact center capabilities with advanced AI features including real-time interaction guidance, predictive behavioral routing, speech analytics, and workforce management tools.

Key Capabilities

NICE CXone offers Enlighten AI for real-time interaction guidance with instant feedback on agent soft skills like empathy and active listening, AI-powered chatbots for automated customer interactions, predictive behavioral routing using customer sentiment, omnichannel management across voice, chat, email, social media, and SMS, real-time speech analytics and performance insights, comprehensive workforce management and optimization tools, and advanced reporting with customizable dashboards.

Who Should Use NICE CXone

NICE CXone is designed for mid-sized to enterprise-level contact centers that need a comprehensive, AI-powered platform for managing customer interactions at scale. It suits organizations with complex routing needs, multiple channels, and a focus on continuous quality improvement across large agent teams.

Getting Started

Contact NICE for a demo and consultation. Choose from seven pricing editions based on your needs. The platform offers monthly billing in arrears with no prepay requirements. Implementation involves configuring channels, routing rules, workforce management, and AI features to match your contact center operations.

Pricing & Accessibility: NICE CXone offers seven pricing editions ranging from $71 to $249 per agent per month. Advanced plans with optimization, automations, and real-time analytics range from $135 to $249/month. The platform uses monthly billing in arrears with no prepay, and a usage-based tiered model that lowers costs as your business grows.

Why Consider NICE CXone: NICE CXone stands out with its Enlighten AI that provides real-time coaching on agent soft skills, its customer-friendly billing model (monthly in arrears, no prepay), and its comprehensive workforce management capabilities. The usage-based tiered pricing that decreases with volume makes it cost-effective at scale.