Lang.ai
AI customer experience intelligence
Lang.ai is a no-code service automation platform that empowers customer support teams to build AI models they directly control to improve and automate critical support processes. By auto-tagging every support interaction with custom data categories, Lang.ai cuts average time to resolution by over 60% and eliminates tedious manual tasks like routing, triage, and prioritization.
Key Capabilities
Lang.ai enables teams to define their own unique CX categories to capture and structure more data than previously possible. The platform auto-tags and categorizes customer interactions to reveal new patterns, automates manual agent tasks including routing, triage, and prioritization, and provides deep analytics on customer contact reasons and trends. Seamless integration with Zendesk and Salesforce means Lang.ai works within your existing support infrastructure without disrupting established workflows.
Who Should Use Lang.ai
Lang.ai is ideal for customer support teams using Zendesk or Salesforce who want to automate ticket routing, improve categorization accuracy, and gain deeper insights into customer contact patterns. CX leaders seeking data-driven decision making and support managers looking to reduce manual triage work will benefit most from the platform.
Getting Started
Getting started with Lang.ai involves connecting your Zendesk or Salesforce instance and defining your custom categorization taxonomy. The no-code interface allows support teams to build and refine AI models without engineering resources, and the platform begins auto-tagging interactions immediately after setup.
Pricing & Accessibility: Lang.ai pricing scales based on the number of workflows created and tickets processed. Specific pricing is available through their sales team. The platform is designed for mid-market to enterprise support operations.
Why Consider Lang.ai: Lang.ai uniquely puts control of AI models directly in the hands of support teams with a no-code approach, enabling precise auto-tagging and routing that dramatically reduces manual triage while uncovering actionable customer insights from every interaction.
Pros
- No-code platform lets support teams build and control AI models directly
- Cuts average time to resolution by over 60% through automated routing
- Custom categorization captures more granular data than generic solutions
- Seamless Zendesk and Salesforce integration
- Reveals hidden patterns in customer contact data for strategic insights
Cons
- Limited to Zendesk and Salesforce integrations currently
- Custom pricing requires sales engagement
- Focused on categorization and routing rather than full conversation automation
Who is this for?
Auto-tagging and categorizing customer support tickets, automating ticket routing triage and prioritization, analyzing customer contact reasons and trends, reducing manual agent workload on repetitive classification tasks, generating actionable CX insights from support interaction data
Frequently Asked Questions about Lang.ai
How does Lang.ai differ from built-in Zendesk or Salesforce automation?
Lang.ai provides more granular and accurate categorization by letting you define your own unique CX categories beyond what native tools offer. The AI models are trained on your specific data and continuously improve, providing higher accuracy for routing and tagging than generic rule-based automation.
Does Lang.ai require technical skills to set up?
No, Lang.ai is a no-code platform designed for support teams to use without engineering resources. You can define categories, build AI models, and create automation workflows through an intuitive interface that doesn't require programming knowledge.
How does Lang.ai pricing work?
Lang.ai pricing scales based on two factors: the number of workflows you create and the volume of tickets you process. Contact their sales team for a specific quote based on your organization's support volume and automation needs.
Pricing
paid
Custom quote
Details
APIYes
Open SourceNo
CollaborationYes
LanguagesMultiple languages
Learning CurveEasy
Integrations
ZendeskSalesforce
