Kustomer
AI-powered CRM for customer service
Kustomer is the industry's first fully AI-native customer service CRM platform, designed to help organizations deliver next-generation customer experiences at scale. With built-in SMART AI Agents, omnichannel communication, and a unified customer timeline, Kustomer empowers support teams to resolve high volumes of inquiries faster while providing deeply personalized service.
Key Capabilities
Kustomer features a suite of SMART AI Agents that automate routine tasks and deliver personalized solutions, including AI Agents for Customers providing 24/7 instant support, and upcoming AI Agents for Reps and Leaders. The platform includes native AI-powered voice capabilities through Kustomer AI Voice, eliminating the need for third-party voice integrations. Omnichannel support covers email, chat, SMS, voice, and social media, with all interactions unified into a single customer timeline. Skills-based routing, task management, and real-time performance insights further enhance workflow efficiency.
Who Should Use Kustomer
Kustomer is ideal for mid-market and enterprise customer service teams that handle high support volumes and need a unified CRM view of every customer interaction. It is especially well-suited for e-commerce, retail, and DTC brands that require omnichannel support with deep AI automation and want to scale their support operations without proportionally increasing headcount.
Getting Started
To get started with Kustomer, request a demo through their website to explore the platform's AI-native capabilities and pricing options. Kustomer offers transparent pay-for-what-you-use pricing with AI included at no extra cost and unlimited users, making it straightforward to scale as your support needs grow.
Pricing & Accessibility: Kustomer offers two pricing editions: Enterprise at $89/user/mo and Ultimate at $139/user/mo, with AI included at no additional cost. The platform supports unlimited users and offers usage-based AI add-ons for advanced capabilities. Annual contracts are available.
Why Consider Kustomer: Kustomer's AI-native architecture with included AI agents, unified customer timeline, and native voice capabilities set it apart from legacy helpdesks that bolt on AI as an afterthought, delivering faster resolution times and more personalized customer experiences.
Pros
- AI-native platform with SMART AI Agents included at no extra cost
- Unified customer timeline provides complete interaction context across all channels
- Native AI-powered voice channel eliminates need for third-party integrations
- Transparent pay-for-what-you-use pricing with unlimited users
- Skills-based routing ensures customers reach the right agent quickly
Cons
- Starting price of $89/user/mo can be expensive for smaller teams
- Requires commitment to annual contracts for best pricing
- Feature-rich platform may have a steeper learning curve for simple support needs
Who is this for?
Managing high-volume omnichannel customer support, automating routine inquiries with AI agents, providing personalized service with unified customer timelines, scaling support operations with AI-native voice and chat, tracking agent performance and support quality metrics
Frequently Asked Questions about Kustomer
What makes Kustomer different from traditional helpdesk tools?
Kustomer is built as an AI-native CRM platform from the ground up, meaning AI agents, omnichannel support, and unified customer timelines are core architecture rather than add-on features. This results in faster resolution times and more personalized service compared to traditional helpdesks.
Is AI included in Kustomer's pricing?
Yes, Kustomer includes AI capabilities at no extra cost across its pricing plans. SMART AI Agents for customer-facing automation are included, with optional usage-based AI add-ons available for advanced capabilities.
What channels does Kustomer support?
Kustomer supports email, live chat, SMS, voice (with native AI-powered voice), and social media channels. All interactions are unified into a single customer timeline, giving agents full context regardless of which channel a customer uses.
Pricing
paid
$89/user/mo
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages supported
Learning CurveModerate
Integrations
ShopifyMagentoSalesforceSlackJira+4 more
