Hiver

Hiver is an AI-powered customer service platform built natively inside Gmail, enabling teams to manage shared inboxes, collaborate on email responses, and deliver multi-channel support without leaving their existing email workflow. Trusted by thousands of teams worldwide, Hiver transforms Gmail into a full-fledged helpdesk with live chat, knowledge base, and voice support capabilities.

Key Capabilities

Hiver embeds collaboration tools directly into Gmail, including shared inboxes, email assignments, collision detection, and shared drafts for co-authoring replies. Teams can collaborate using private notes and @mentions, track key metrics like resolution time, agent performance, and CSAT scores through customizable dashboards. AI is deployed to resolve support tickets, assist agents, QA responses, and uncover actionable insights. The platform supports conversations across email, chat, Slack, voice, and more from a unified interface.

Who Should Use Hiver

Hiver is ideal for small to mid-sized teams already using Gmail who want to add powerful customer support capabilities without switching to a standalone helpdesk. It is particularly well-suited for support teams, operations teams, and finance teams that handle high volumes of email-based queries and need streamlined collaboration, assignment tracking, and performance analytics without a steep learning curve.

Getting Started

Getting started with Hiver is simple since it works as a native Gmail extension. Sign up for a free account at hiverhq.com, install the Chrome extension, and connect your shared mailbox. A 7-day free trial of premium features is available for new users, and Hiver provides 24/7 human-led support over email and chat across all plans, including the free tier.

Pricing & Accessibility: Hiver offers a free-forever plan with basic shared inboxes, email, live chat, and knowledge base. Paid plans include Lite at $19/user/mo, Pro for growing teams with advanced automations and CSAT surveys, and Elite for enterprise-level customization with skill-based routing and compliance features.

Why Consider Hiver: Hiver eliminates the friction of adopting a new tool by working inside Gmail, enabling teams to deliver professional multi-channel support with minimal onboarding time and zero platform-switching overhead.