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Guru

Guru

Customer Support

AI-powered knowledge management platform

Guru is an AI-powered knowledge management platform that helps teams capture, organize, and access company knowledge right where they work. With intelligent search, knowledge agents, and seamless integrations with tools like Slack, Guru ensures that employees always have the right information at their fingertips.

Key Capabilities

Guru provides a centralized knowledge base with AI-powered search that uses contextual understanding to deliver relevant results instantly. The platform features Knowledge Agents for chat, research, and MCP server support, proactive content recommendations based on user behavior, and verification workflows to keep knowledge fresh and accurate. Guru integrates deeply with Slack, browser extensions, and other workplace tools to surface knowledge where employees already work. Security is enterprise-grade with SOC 2 Type 2 compliance, encryption at rest and in transit, role-based access controls, and a commitment that customer data never trains AI models.

Who Should Use Guru

Guru is ideal for growing teams and mid-to-large organizations that need to centralize tribal knowledge and make it accessible across departments. It is particularly valuable for customer support teams needing quick access to answers, sales teams requiring up-to-date product and pricing information, HR teams managing onboarding content, and any organization struggling with knowledge silos.

Getting Started

Sign up at getguru.com and choose the Self-serve plan starting at $25/seat/month (10-seat minimum). Import existing documentation or start creating knowledge cards. Set up Slack integration and browser extensions to make knowledge accessible where your team already works. Configure verification workflows to keep content accurate and up-to-date.

Pricing & Accessibility: Guru offers a Self-serve plan at $25/seat/month with a 10-seat minimum ($250/month minimum on annual billing, $300/month monthly). The Enterprise plan uses usage-based pricing rather than per-seat, which can be more economical for larger organizations. Contact sales for Enterprise pricing.

Why Consider Guru: Guru transforms scattered company knowledge into a searchable, AI-powered resource that meets employees where they work. Its combination of intelligent search, proactive recommendations, and verification workflows ensures that teams always have access to accurate, up-to-date information without disrupting their existing workflows.

Pros

  • AI-powered search with contextual understanding for fast, relevant results
  • Deep Slack integration and browser extensions surface knowledge in workflow
  • Verification workflows keep content accurate and up-to-date
  • Enterprise-grade security with SOC 2 Type 2 compliance
  • Knowledge Agents provide conversational access to company information

Cons

  • 10-seat minimum makes it expensive for very small teams ($250/month minimum)
  • Per-seat pricing can become costly as organizations scale
  • Content migration and initial setup require significant effort

Who is this for?

Internal knowledge management, customer support enablement, sales enablement and product knowledge, employee onboarding, HR policy documentation, cross-team information sharing

Frequently Asked Questions about Guru

How much does Guru cost?
Guru's Self-serve plan is $25/seat/month with a 10-seat minimum, starting at $250/month on annual billing. The Enterprise plan uses usage-based pricing instead of per-seat — contact sales for details.
Does Guru integrate with Slack?
Yes. Guru has deep Slack integration that allows employees to search and access knowledge directly within Slack channels, plus receive proactive knowledge suggestions based on conversations.
Is my data used to train Guru's AI models?
No. Guru commits that customer data is never used to train their AI models, and all permissions from your existing systems are respected in real-time for enterprise-grade data security.
Guru Alternatives
Pricing
paid

$25/seat/month (10-seat minimum)

Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages
Learning CurveLow
Integrations
SlackChrome extensionMicrosoft TeamsSalesforceZendesk+1 more
Visit Guru

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