Gorgias AI
AI support for e-commerce
Gorgias is a conversational AI platform built specifically for ecommerce, featuring an AI agent that functions as both a Shopping Assistant for pre-sale engagement and a Support Agent for post-purchase inquiries. Integrated with over 100 ecommerce tools, Gorgias AI can resolve up to 60% of support inquiries autonomously and increase conversions with tailored product recommendations.
Key Capabilities
Gorgias AI offers two specialized AI agent modes: a Shopping Assistant that handles pre-sale questions with product recommendations and discount strategies, and a Support Agent for post-purchase support including returns, order edits, and tracking. The platform takes real actions like editing subscriptions, issuing refunds, and updating shipping details. It integrates with 100+ ecommerce tools and provides a full helpdesk with omnichannel ticket management.
Who Should Use Gorgias AI
Gorgias is purpose-built for ecommerce brands of all sizes, from Shopify startups to large DTC brands. It is ideal for online retailers who want AI that understands ecommerce-specific workflows like order management, returns processing, and product recommendations.
Getting Started
Getting started with Gorgias involves signing up, connecting your ecommerce platform (Shopify, BigCommerce, or Magento), and configuring your AI agent with your store's knowledge base, policies, and brand voice. The AI agent can be set up as either a Shopping Assistant or Support Agent depending on your needs.
Pricing & Accessibility: Gorgias uses usage-based pricing rather than per-seat charges. Automated AI resolutions cost approximately $1.00 each on monthly plans. Manual tickets are billed at $0.36-$0.40 each depending on volume. This model is advantageous for teams with seasonal or part-time staff.
Why Consider Gorgias AI: Gorgias is the leading AI solution purpose-built for ecommerce, with deep integrations into major platforms, the ability to take real actions (not just respond), and usage-based pricing that scales with your business without penalizing you for adding team members.
Pros
- Purpose-built for ecommerce with deep platform integrations
- AI can take real actions like issuing refunds and editing subscriptions
- Usage-based pricing means no per-seat costs
- Dual AI modes for pre-sale shopping assistance and post-purchase support
- Resolves up to 60% of support inquiries autonomously
Cons
- Not suitable for non-ecommerce use cases
- Automated resolution costs of $1.00 each can add up at high volumes
- Each AI resolution also counts as a billable ticket in your helpdesk plan
Who is this for?
Ecommerce customer support, pre-sale product recommendations, order tracking, returns and refunds processing, subscription management, shipping updates, post-purchase engagement
Frequently Asked Questions about Gorgias AI
How is Gorgias AI different from general customer support tools?
Gorgias is built specifically for ecommerce, with AI that understands shopping workflows, product catalogs, and order management. Unlike general tools, its AI can take real actions like processing refunds, editing subscriptions, and updating shipping details directly within your ecommerce platform.
How does Gorgias pricing work?
Gorgias uses usage-based pricing instead of per-seat charges. Manual tickets cost $0.36-$0.40 each, and AI automated resolutions cost approximately $1.00 each on monthly plans. You can add unlimited team members without additional seat fees.
What ecommerce platforms does Gorgias integrate with?
Gorgias integrates with major ecommerce platforms including Shopify, BigCommerce, and Magento, plus over 100 additional ecommerce tools for shipping, subscriptions, loyalty programs, and more.
Pricing
paid
$10/mo (Starter)
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages
Learning CurveLow-Medium
Integrations
ShopifyBigCommerceMagentoKlaviyoRecharge+2 more
