Freshdesk Freddy AI
AI assistant for Freshdesk
Freshdesk Freddy AI is an intelligent customer support automation suite from Freshworks that combines an autonomous AI agent, an agent copilot, and AI-powered insights. Freddy handles customer conversations on autopilot across chat, messaging apps, and email while assisting human agents with real-time suggestions, summaries, and translations.
Key Capabilities
Freddy AI encompasses three core products: Freddy AI Agent, an autonomous bot that resolves up to 80% of customer queries across chat, messaging, and email with pre-built agentic workflows; Freddy AI Copilot, which assists human agents by suggesting replies, summarizing conversations, and translating messages in real-time; and Freddy AI Insights for analytics and reporting on support performance. The platform supports omnichannel deployment and integrates directly into the agent workspace with zero context-switching.
Who Should Use Freshdesk Freddy AI
Freddy AI is designed for customer support teams using Freshdesk who want to automate routine queries while empowering agents to handle complex issues more efficiently. It serves businesses from growing SMBs to enterprises, particularly those seeking an affordable AI-powered alternative to premium platforms like Zendesk or Intercom.
Getting Started
Subscribe to a Freshdesk plan at the Pro tier ($49/agent/month) or above to access Freddy AI features. New accounts receive 500 complimentary AI Agent sessions. Configure Freddy by connecting your knowledge base and training it on common customer queries. The AI Copilot begins assisting agents immediately within the Freshdesk workspace.
Pricing & Accessibility: Freddy AI features are available from the Pro plan at $49/agent/month. The AI Copilot add-on costs $29/agent/month. AI Agent sessions are priced at $100 per 1,000 sessions, with 500 free sessions included for new accounts. The Enterprise plan at $79/agent/month includes additional capabilities.
Why Consider Freshdesk Freddy AI: Freddy AI provides a comprehensive AI support suite at a significantly lower price point than competitors like Zendesk AI and Intercom Fin, with the advantage of being deeply integrated into the Freshworks ecosystem.
Pros
- More affordable than Zendesk AI and Intercom Fin for most team sizes
- Comprehensive AI suite covering agent, copilot, and insights
- 500 free AI Agent sessions for new accounts
- Real-time agent assist with suggestions, summaries, and translation
- Pre-built agentic workflows for common support scenarios
Cons
- Freddy AI features require Pro plan or above, not available on basic tiers
- AI Agent session pricing can add up for high-volume support operations
- AI Copilot is a separate paid add-on at $29/agent/month
Who is this for?
Automated customer query resolution across channels, AI-assisted agent response drafting, conversation summarization and translation, support performance analytics, omnichannel customer service automation
Frequently Asked Questions about Freshdesk Freddy AI
How much does Freddy AI cost?
Freddy AI is available on Freshdesk Pro ($49/agent/month) and Enterprise ($79/agent/month) plans. AI Agent sessions cost $100 per 1,000 sessions with 500 free sessions for new accounts. The AI Copilot add-on costs $29/agent/month.
What is the difference between Freddy AI Agent and Copilot?
Freddy AI Agent is an autonomous bot that directly handles customer conversations and resolves queries without human intervention. Freddy AI Copilot works alongside human agents, suggesting replies, summarizing conversations, and translating messages in real-time within the agent workspace.
Can Freddy AI handle email support?
Yes, Freddy AI Agent can resolve customer queries across chat, messaging apps, and email. It uses pre-built agentic workflows to handle common scenarios and escalates complex issues to human agents when needed.
Pricing
paid
$49/agent/mo (Pro)
Free tier: N/A (500 free AI sessions for new accounts)
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
Languages40+ languages
Learning CurveEasy
Integrations
Freshworks suiteSlackMicrosoft TeamsShopifySalesforce+1 more
