DevRev
AI-powered support and product
DevRev is an AI-native platform that unifies customer support, product management, and engineering into a single system. Called Computer, DevRev's AI teammate resolves up to 85% of support tickets automatically, cuts support costs by 50%, and reduces mean time to resolution by 4x through intelligent automation that connects customer conversations directly to product development.
Key Capabilities
DevRev automates triage, routing, and ticket updates while providing a 24/7 helpdesk agent that can fully automate up to 60% of IT tickets. The platform serves as a single source of truth connecting product, engineering, and customer success teams, eliminating the need to juggle multiple tools. AI agents handle routine inquiries while complex issues are intelligently routed to subject matter experts, with full context preserved throughout the process.
Who Should Use DevRev
DevRev is ideal for product-led companies and SaaS businesses that want to connect their customer support directly to product development workflows. Startups and growing companies benefit from the free tier, while larger organizations can leverage the platform to bridge the gap between customer feedback and product roadmap decisions.
Getting Started
Getting started with DevRev is straightforward with a free trial available. Sign up on devrev.ai to access the platform and begin connecting your support, product, and engineering workflows. The Pro tier starts at $19.99 per month with usage-based pricing for conversations and additional features.
Pricing & Accessibility: DevRev offers a free trial and a Pro tier starting at $19.99/month. Additional consumption costs include $0.20 per user, $0.01 per anonymous conversation, $0.45 per verified user conversation, and $2.00 per extra GB of storage. This makes it accessible for teams of all sizes.
Why Consider DevRev: DevRev uniquely bridges customer support and product development in a single platform, enabling organizations to automatically connect customer issues to product improvements while dramatically reducing support costs through AI-powered automation.
Pros
- Resolves up to 85% of tickets automatically with AI agents
- Unifies support, product, and engineering in a single platform
- Accessible pricing with a free trial and affordable Pro tier
- Reduces support costs by up to 50% with intelligent automation
- Direct connection between customer feedback and product roadmap
Cons
- Usage-based pricing can become complex at scale
- Relatively newer platform compared to established support tools
- Best suited for product-led companies, less ideal for pure service businesses
Who is this for?
Automating customer support ticket resolution and routing, connecting customer feedback directly to product development workflows, providing 24/7 AI-powered helpdesk for IT support, unifying product engineering and customer success operations, reducing mean time to resolution through intelligent triage
Frequently Asked Questions about DevRev
How does DevRev connect customer support to product development?
DevRev serves as a single source of truth where customer conversations, support tickets, product roadmaps, and engineering issues all live together. When a customer reports a bug or requests a feature, it automatically connects to the relevant product and engineering workflows without manual handoffs.
What is included in DevRev's free trial?
DevRev offers a free trial that allows you to explore the platform's core features including AI-powered ticket resolution, product management, and team collaboration. The Pro tier at $19.99/month adds advanced features with usage-based consumption pricing for conversations and storage.
How much does DevRev cost at scale?
Beyond the $19.99/month base, DevRev charges $0.20 per user, $0.01 per anonymous conversation, $0.45 per verified user conversation, and $2.00 per extra GB of storage. Costs scale with usage, so high-volume organizations should calculate expected consumption carefully.
Pricing
freemium
$19.99/mo
Free tier: Free trial with basic features
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages
Learning CurveEasy to moderate
Integrations
SlackGitHubJiraemailchat widgets
