Crisp AI
AI business messaging platform
Crisp is an AI-powered customer support platform that brings together live chat, chatbot automation, a shared inbox, knowledge base, ticketing, and campaigns into a single workspace. Its AI capabilities can resolve up to 60% of repetitive support questions automatically, while its omnichannel inbox consolidates conversations from website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, and more.
Key Capabilities
Crisp offers a customizable website and in-app chat widget, an omnichannel shared inbox for email and messaging apps, AI Agents and chatbot automation with a visual flow builder, a knowledge base and customer portal for self-service, ticketing system for structured issue tracking, campaign tools for outbound messaging, multi-language support, and an API with 100+ integrations including Shopify, WordPress, Slack, and major CRMs.
Who Should Use Crisp AI
Crisp is well-suited for small to mid-sized businesses and startups that need a comprehensive customer communication platform at a reasonable price. It works for ecommerce stores, SaaS companies, and service businesses that want omnichannel support with AI automation without enterprise-level complexity or cost.
Getting Started
Sign up for a Crisp account and install the chat widget on your website. The platform offers a 14-day free trial on all paid plans. Configure your AI chatbot using the visual flow builder, connect your knowledge base, and set up your omnichannel inbox to start consolidating conversations from all channels.
Pricing & Accessibility: Crisp offers four plans: Free (2 agents), Mini at €45/mo (4 agents), Essentials at €95/mo (10 agents with 50 AI uses/month), and Plus at €295/mo (20 agents with unlimited AI). All plans are per workspace per month with a 14-day free trial. AI features require the Essentials plan or higher.
Why Consider Crisp AI: Crisp provides an impressively comprehensive feature set at a competitive price point, bundling live chat, chatbot, knowledge base, ticketing, and campaigns into one platform. Its per-workspace pricing (not per-seat) makes it cost-effective for growing teams.
Pros
- Comprehensive all-in-one platform covering chat, ticketing, knowledge base, and campaigns
- Per-workspace pricing instead of per-seat is cost-effective for larger teams
- Visual chatbot flow builder requires no coding
- Supports 6+ messaging channels plus email in a unified inbox
- 14-day free trial on all paid plans
Cons
- AI limited to 50 uses/month on the Essentials plan, requiring €295/mo Plus for unlimited
- Big price jump from Essentials (€95) to Plus (€295) for meaningful AI usage
- Free plan is limited to 2 agents with basic features only
Who is this for?
Omnichannel customer support, website live chat, chatbot automation, knowledge base management, customer ticketing, outbound messaging campaigns, ecommerce support
Frequently Asked Questions about Crisp AI
Which Crisp plan includes AI features?
AI features are available on the Essentials (€95/mo) and Plus (€295/mo) plans. However, the Essentials plan includes only 50 AI uses per month, which is quite limited. For unlimited AI resolutions, you need the Plus plan at €295/mo.
How many agents can use Crisp?
The Free plan supports 2 agents, Mini supports 4, Essentials supports 10, and Plus supports 20 agents. Additional seats can be added on the Plus plan for €10/agent/month.
What channels does Crisp support?
Crisp supports website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, X (Twitter) DMs, and more, all consolidated into a single omnichannel shared inbox.
Pricing
paid
€45/mo (Mini)
Free tier: 2 agents, basic live chat, no AI features
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages with built-in AI translation
Learning CurveLow-Medium
Integrations
ShopifyWordPressSlackZapierWhatsApp+4 more
