Capacity
AI helpdesk and knowledge automation
Capacity is an AI-powered support automation platform that connects to your entire tech stack to automate helpdesk operations, workflows, and knowledge management. With AI chatbots, robotic process automation (RPA), and a dynamic knowledge base, Capacity handles the majority of support inquiries without human involvement.
Key Capabilities
Capacity combines AI chatbots with natural language processing, a dynamic knowledge base, robotic process automation (RPA) for workflow automation, and a co-pilot console for assisted service. The platform answers over 84% of all inquiries without human involvement, working across chat, voice, email, SMS, and web channels. It connects to your existing systems with 250+ pre-built integrations and flexible APIs, enabling automated workflows that span your entire tech stack. Capacity serves both customer-facing and employee-facing support use cases.
Who Should Use Capacity
Capacity is ideal for mid-to-large organizations looking to automate both customer and employee support operations. It suits IT teams managing internal helpdesks, HR teams handling employee inquiries, customer support teams wanting to deflect repetitive tickets, and operations teams seeking workflow automation across multiple systems.
Getting Started
Contact Capacity at capacity.com to request a demo and receive customized pricing. A free trial is available. Implementation involves connecting Capacity to your knowledge sources and business systems, configuring AI responses, and setting up automated workflows. The platform provides guided onboarding to ensure successful deployment.
Pricing & Accessibility: Capacity pricing starts at approximately $25,000/year with customized pricing based on business requirements. A free trial is available for evaluating the platform. Contact their sales team for a tailored quote based on your organization's needs.
Why Consider Capacity: Capacity is a comprehensive support automation platform that goes beyond chatbots by combining AI, RPA, and knowledge management in a single solution. Its ability to connect to 250+ systems and automate end-to-end workflows makes it particularly powerful for organizations looking to reduce support costs while improving response times across both customer and employee support.
Pros
- Handles over 84% of inquiries without human involvement
- 250+ pre-built integrations cover a wide range of business systems
- Combines AI chatbot, RPA, and knowledge base in one platform
- Supports both customer-facing and internal employee support
- Multi-channel support including chat, voice, email, and SMS
Cons
- Enterprise pricing starting at ~$25,000/year is expensive for small businesses
- Complex implementation with multiple system integrations required
- Customized pricing model makes upfront cost estimation difficult
Who is this for?
Customer support automation, internal IT helpdesk, HR employee inquiry management, workflow automation across business systems, knowledge base management, multi-channel support consolidation
Frequently Asked Questions about Capacity
What percentage of inquiries can Capacity handle automatically?
Capacity's AI-powered platform answers more than 84% of all support inquiries without requiring human involvement, across both customer-facing and internal support use cases.
Does Capacity offer a free trial?
Yes. Capacity offers a free trial so you can evaluate the platform before committing. Contact their sales team to get started.
Can Capacity automate workflows beyond just answering questions?
Yes. Capacity includes robotic process automation (RPA) capabilities that can automate multi-step workflows across your connected business systems, going beyond simple question-and-answer interactions.
Pricing
enterprise
~$25,000/year
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages
Learning CurveMedium
Integrations
250+ including SalesforceZendeskServiceNowSlackMicrosoft Teams+1 more
