Birdeye
AI reputation and customer feedback platform
Birdeye is an AI-powered customer experience and reputation management platform serving over 150,000 businesses, offering a comprehensive suite of tools to manage online reviews, customer communications, social media, surveys, and listings from a single dashboard. The platform helps local and multi-location businesses boost their online visibility, engage customers across channels, and turn feedback into actionable growth insights.
Key Capabilities
Birdeye provides automated review generation and multi-platform review tracking with centralized inbox management and smart filters. The BirdAI platform uses generative AI to analyze reviews, surveys, and listings data, delivering AI-generated summaries, actionable recommendations, and custom reports. Customer communications are centralized across text, social media, web chat, and email. Additional capabilities include customizable website chat widgets, social media management, survey tools, listings management, and payment processing integration.
Who Should Use Birdeye
Birdeye is ideal for local businesses, multi-location enterprises, healthcare providers, and service-based companies that depend on online reputation and customer reviews for growth. It is especially valuable for businesses managing multiple locations that need centralized review management, consistent customer communication, and AI-powered insights to improve service quality across all locations.
Getting Started
Contact Birdeye through their website for a demo and pricing quote tailored to your business size and needs. The platform integrates with over 3,000 applications including Salesforce and HubSpot, enabling quick setup with your existing CRM and business tools. Birdeye's team assists with onboarding and review generation strategy.
Pricing & Accessibility: Birdeye offers three pricing tiers: Starter at $299/mo, Growth at $399/mo, and Dominate at $499/mo. Pricing scales based on business size and number of locations. Custom enterprise pricing is available for large multi-location organizations.
Why Consider Birdeye: Birdeye's combination of AI-powered review management, omnichannel customer communication, and generative AI insights in a single platform makes it a comprehensive solution for businesses that depend on online reputation and customer experience for growth.
Pros
- Comprehensive reputation management with automated review generation across platforms
- BirdAI provides generative AI-powered insights and actionable recommendations
- Integrates with over 3,000 applications including major CRMs
- Centralized communication across text, social media, web chat, and email
- Strong multi-location management capabilities for enterprise businesses
Cons
- Starting price of $299/mo may be high for small single-location businesses
- Feature-rich platform can be overwhelming to set up and fully utilize
- Contract terms and pricing transparency could be clearer based on user feedback
Who is this for?
Managing and responding to online reviews across multiple platforms, generating new customer reviews through automated request campaigns, centralizing customer communications across text chat and social media, analyzing customer feedback with AI-powered insights, managing listings and online presence for multi-location businesses
Frequently Asked Questions about Birdeye
How does Birdeye help generate more customer reviews?
Birdeye automates the review generation process by sending review requests to customers via text and email after interactions. The platform makes it easy for customers to leave reviews on Google, Facebook, and other platforms, helping businesses build their online reputation systematically.
Can Birdeye manage multiple business locations?
Yes, Birdeye is built for multi-location businesses and provides centralized management of reviews, listings, communications, and analytics across all locations. Each location can be monitored individually while maintaining a unified view of the entire organization's reputation and customer experience.
What does BirdAI do?
BirdAI is Birdeye's generative AI engine that analyzes reviews, surveys, and listings data to provide AI-generated summaries, clear recommendations, and custom reports. It helps businesses identify trends, understand customer sentiment, and take data-driven actions to improve their customer experience.
Pricing
paid
$299/mo
Details
APIYes
Open SourceNo
Mobile AppiOS & Android
CollaborationYes
LanguagesMultiple languages
Learning CurveModerate
Integrations
SalesforceHubSpotGoogleFacebookZapier+1 more
