Aisera
AI service management
Aisera is an enterprise agentic AI platform that automates employee and customer support workflows across IT, HR, and service operations. Using a system of domain-specific AI agents, Aisera autonomously coordinates decisions and executes complex workflows at scale, resolving over 50% of support issues automatically while reducing manual intervention across the organization.
Key Capabilities
Aisera's platform features a System of AI Agents that work together to handle requests and automate workflows. Key capabilities include AiseraGPT with enterprise LLMs for natural language interactions that address up to 80% of customer service questions, Agentic Conversations for multi-channel engagement, Hyperflows for workflow automation, Autobrief for document summarization, and GenIQ for secure AI model querying. The platform integrates with enterprise systems to understand user intent, retrieve knowledge, and trigger automated actions such as ticket creation, status updates, and issue resolution.
Who Should Use Aisera
Aisera is built for large enterprises seeking to automate IT service desk operations, HR support, and customer service at scale. Organizations with high ticket volumes across multiple departments benefit most, particularly those looking to reduce manual intervention while maintaining quality through AI-driven automation and intelligent routing.
Getting Started
Getting started with Aisera requires engaging with their sales team for a discovery call that assesses your organization's size, support volume, and automation goals. Following qualification, Aisera provides a customized implementation plan with pricing tailored to your specific requirements and deployment scope.
Pricing & Accessibility: Aisera uses custom enterprise pricing shared only after sales qualification. Following its acquisition by Automation Anywhere, Aisera may be bundled within the broader automation portfolio. Contact sales for specific pricing details.
Why Consider Aisera: Aisera's agentic AI approach enables autonomous end-to-end workflow execution across IT, HR, and customer support, making it a powerful choice for enterprises seeking to dramatically reduce manual support tasks while improving resolution speed and accuracy.
Pros
- Agentic AI system autonomously handles complex multi-step workflows
- Resolves over 50% of IT and customer service issues automatically
- Cross-functional coverage spanning IT, HR, and customer support
- AiseraGPT addresses up to 80% of routine customer inquiries
- Strong enterprise integrations with major ITSM and CRM platforms
Cons
- Custom enterprise pricing creates barriers for smaller organizations
- Acquisition by Automation Anywhere may affect standalone availability
- No self-service onboarding or transparent pricing model
Who is this for?
Automating IT service desk ticket resolution, streamlining HR support requests and employee onboarding, handling customer service inquiries across channels, automating workflow tasks like ticket creation and status updates, providing intelligent knowledge retrieval for support agents
Frequently Asked Questions about Aisera
What types of support does Aisera automate?
Aisera automates support across IT service desk, HR operations, and customer service. The platform can handle ticket creation, status updates, issue resolution, knowledge retrieval, and complex multi-step workflows across all three domains simultaneously.
How does Aisera's agentic AI differ from traditional chatbots?
Unlike traditional chatbots that follow scripted flows, Aisera's System of AI Agents autonomously coordinates decisions and executes complex workflows. These domain-specific agents can make decisions, trigger actions in connected systems, and handle multi-step processes without human intervention.
What happened after Automation Anywhere acquired Aisera?
Following the acquisition, Aisera's agentic AI capabilities are being integrated into Automation Anywhere's broader automation portfolio. The platform may increasingly be bundled with other automation products rather than sold standalone, potentially offering broader automation capabilities.
Pricing
enterprise
Custom quote
Details
APIYes
Open SourceNo
CollaborationYes
LanguagesMultiple languages supported
Learning CurveModerate
Integrations
ServiceNowJiraSalesforceZendeskMicrosoft Teams+2 more
